Refund policy

Hassle-Free Returns, Because Your Satisfaction Matters

At Topiil, your satisfaction is our top priority. We've designed our return policy to ensure your shopping experience remains worry-free and enjoyable.

Extended Returns Window: We offer an extended 45-day return policy, giving you ample time to decide if your purchase meets your expectations.

Condition Matters: To initiate a return, your item should be in pristine condition, unworn, unused, and accompanied by its original packaging and tags. Retain your receipt or proof of purchase to streamline the process.

Seamless Return Initiation: Starting a return is effortless. Just reach out to us at support@topiil.com within 45 days of receiving your order. Our responsive team will guide you through the process.

Effortless Return Shipping: Upon approval, we'll provide you with a return shipping label and clear instructions on where and how to send your package. Remember, items sent back without prior return authorization won't be accepted.

Inspect Upon Arrival: As soon as your order arrives, take a moment to inspect it. If you spot any defects, damage, or inaccuracies, let us know immediately. We're committed to making things right.

Exceptional Products, Limited Exceptions: While most of our products are returnable, certain items like personalized or custom products, perishables, and hazardous materials fall under the non-returnable category. Questions? Reach out, and we'll clarify.

Exchanges Made Easy: To get your desired item quickly, simply return the product you have and make a separate purchase for the new item. It's the fastest way to enjoy what you truly want.

EU 14-Day Cooling Off Period: For European Union orders, we acknowledge the 14-day cooling-off period. You have the right to cancel or return your order within 14 days, with your item in its original condition. Proof of purchase is essential.

Prompt Refunds, Your Peace of Mind: Upon receiving and inspecting your return, we'll promptly notify you about the refund's status. Approved refunds will be processed within 10 business days, directly to your original payment method. Kindly allow time for your bank or credit card company to finalize the process.

Dedicated Support: If more than 15 business days have passed since your approved return, feel free to contact us at support@topiil.com. Your satisfaction is our commitment.

At Topiil, our goal is to enhance your workspace experience. Our transparent and customer-centric return policy underscores our dedication to your satisfaction.